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Moving to CCaaS and Beyond

As businesses continue to address the impact of the pandemic on customer experience (CX), the cloud contact centre solution has clearly emerged as the best solution to combat the crisis. ​

Pre-pandemic, researchers reported that only 20% of contact centre platforms were cloud-based, therefore for the vast majority in 2020 migration plans were brought forward to accommodate the new way of working. ​ In this session, we explore the business case for moving your agents to Contact Centre as a Service (CCaaS) and how you can take advantage of the next generation set of tools to further differentiate your company’s CX.

Jonathan Maher Sales Specialists Leader UKI, Avaya

Jonathan Maher leads the Sales Specialist teams at Avaya. He is responsible for driving Cloud and Digital transformation technologies to enhance and optimize organisation’s Employee & Customer Experience. Jonathan has Over 20 Years of IT industry experience in a variety of different roles across Sales, Pre-sales, Engineering, Service Delivery, and Management, having successfully sold, designed, and delivered innovative IT services and solutions whilst working across several continents.

Mehmet Hussein Technical Design Authority, Voxbone

After doing the rounds in the UK telecoms circuit, Mehmet joined Voxbone in 2019 as a Senior Solutions Architect. Since then he’s started and run the solutions team, responsible for all pre-sales technical support, providing strategic guidance for Voxbone’s top tier clients. 

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